When our team was coming up with criteria for our current assignment, it reminded of an article by Whitney Quesenbery, 'The 5 E's of Usability'. I think it's a simple and effective checklist to ensure you're product, interface, etc. is user friendly.
Now heed this warning: the site is hideous. So bad I'll spare you the first page and link you straight to the important part.
http://wqusability.com/articles/getting-started.html
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